Thanks for the reply! I have a Samsung Galaxy S20.

Hi Marie,

Thank you very much for taking the time to report the issue you are facing. We apologize sincerely for any inconvenience this issue is causing and will do our best to address it.

Do you mind sharing the make and OS version of your device? For example, IPhone 13 version 16, or Google Pixel 6 version 13.

A screen recording is always helpful if you can record one for us. You can send the recorded video to care@weflourish.com or in the help menu of the mobile app.

Thank you for your patience while we investigate the issue.